1. Your Employees
There are very specific traits that make a person a great house cleaner. You want to hire people whom your clients will trust, want to tip, be loyal to, and who will recommend to their network. If you’re struggling with employee retention or recurring business, this could be one of your biggest problems.
2. Your Scheduling Process
Scheduling is easy when you only have a few clients. However, as your customer and employee numbers grow, scheduling can become much more difficult. If you’re selling the wrong cleaning frequencies and/or your system isn’t designed to handle a large work load, you may find yourself turning away business or losing customers.
3. Employee Training
Most people can make it “look” like they did a good job. It is another task entirely to provide a quality service. Proper employee training will encourage consistent quality control, positive reviews from your clients, and new business.
4. Business Metrics
There are many different metrics you can use to understand how your business is performing. However, in residential cleaning there are three surprising KPIs that are strong indicators for future growth potential. These KPIs inform you on how you price your services, marketing and sales spend, and employee and management problems.
Not sure what to do next? Click here to learn about MaidPro’s unique zero-cost franchising opportunity for home cleaning business owners looking to accelerate growth. When you come in for your tour, we will share with you the three surprising KPIs you need to be tracking closely to drive your cleaning business onward and upward!