Dispatch, a company whose mission is to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer, has interviewed MaidPro for their podcast, “How to Standardize Customer Experience as a Franchise.” Listen to the podcast here and check out the full article below!
Because of the complex franchise model, there is little to no visibility into the performance of the franchise network. From our research, many franchises face these same three challenges:
- Inconsistent brand and customer experiences
- Disparate technology solutions
- A frequent disconnect between the franchisor, the franchisee, and the customer.
However, every once in a while you find a franchise that has jumped these hurdles.
Additional discussion topics include:
– Advice for scaling customer experience.
– Metrics that affect the customer experience.
– How to standardize customer experience in a complex franchise business model.
– The technology that powers great customer experiences.
Article and Podcast: Todd Stewart, Dispatch